FAQ
⭐ BROWN BEAUTY COLLECTION — FAQ (Questions + Answers)
1. Sizing & Fit
What size should I order?
Our sets run true to size. If you want a snug, sculpted fit, choose your normal size. If you prefer a relaxed fit, size up.
Do the sets run true to size?
Yes — all sets are designed to fit true to size with a comfortable stretch.
Are the leggings tall-girl friendly?
No! Our leggings have extended stretch and length. If you’re 5’7”+, we recommend going with your normal size for the best tall-girl fit.
Do you offer plus sizes?
Plus sizes will be available in upcoming drops. Make sure you’re signed up for email/SMS to be first to know.
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2. Shipping & Delivery
How long does shipping take?
Orders typically ship within 3-5 business days. Delivery time depends on your location and the shipping method you choose at checkout.
Do you ship internationally?
Yes! We ship worldwide. Shipping rates are calculated at checkout.
How do I track my order?
Once shipped, you’ll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.
My tracking hasn’t updated — what should I do?
This is normal during busy seasons. If it hasn’t updated after 3 business days, email us at support@brownbeautyco.com
3. Pre-Orders & Processing
When will my pre-order ship?
Pre-orders ship within the estimated timeframe listed on the product page. You’ll receive an email when your order is on the way.
How do pre-orders work?
Pre-orders secure your size before items sell out. Your card is charged at checkout, and your order ships once production is complete.
Can I change my address after placing a pre-order?
Yes — email us immediately. If your order hasn’t shipped yet, we can update your address.
Will pre-order and in-stock items ship together?
No — they ship separately so you can receive available items sooner.
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4. Returns & Exchanges
What is your return policy?
Due to hygiene and the intimate nature of clothing, all sales are final. Please double-check your size before ordering.
My item arrived damaged — what do I do?
Email us at support@brownbeautyco.com with your order number and clear photos so we can assist you.
Can I cancel my order?
Orders cannot be canceled once they have been processed or shipped.
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5. Product Care
How do I wash my Brown Beauty sets?
Wash inside out on cold and air dry for best results. Avoid high heat to protect print quality.
Will the color fade?
No — our sets are made with high-quality fabric designed to keep its color with proper care.
Can I put my set in the dryer?
We recommend air drying to maintain softness, stretch, and logo quality.
How do I keep my set looking brand new?
Use a lint roller, avoid harsh detergents, and wash on gentle cycles only.
Will you restock sold-out items?
Select items will restock depending on demand. Sign up for notifications to know first.
What if I entered the wrong address?
We can only edit addresses before your order ships. Once USPS/UPS scans it in, we cannot make changes. If it gets returned to us, we will reship it after the correct address + new shipping fee is provided.